What is assertiveness?

Assertiveness is the extent to which a person is able to express their needs, wants, expectations, feelings, opinions and beliefs in direct, honest and appropriate ways, as well as exercise their legitimate authority in order to get a team, group or individual to accomplish requested tasks or activities.

This course is highly recommended for aggressive people. Participants will learn the difference between assertiveness and aggressiveness and they will learn how to manage their emotions, without shame or judgement.

WHO SHOULD ATTEND

Anyone who regularly displays the following behaviours:

Submissiveness;
Passivity;
Aggression;
Abusiveness.

Learn how to manage your emotions in the workplace and at home and how to express yourself in an appropriate way.

COURSE OUTLINE

1.	Determinants Of Human Behaviour;
2.	Self-Perception Assessment;
3.	Reasons For Acting Assertively – Some Practical Considerations;
4.	Reframing:
	a. Who is in charge? b. Power maps; c. Beliefs; d. Rights and responsibilities; e. Responsibilities; f. Overriding responsibilities; g. Feelings;
5.	Changing Your Behaviour:
	a. Types of verbal responses; b. Dealing with specific situations.

EXPECTED OUTCOMES

Understanding yourself;
Dealing with delegate's own feelings;
Setting boundaries for others;
Communicating clear messages;
Closing conversations;
Gaining increased confidence;
Handling difficult people and situations;
Practising the art of saying “no”;
Moving awkward situations forward;
Managing conflict.

Please contact Elsabé Manning at elsabe@successfactory.co.za or 011 648 8969 or 084 371 9105 for proposals.