SUCCESS FACTORY
COACH-ON-DEMAND
Success Factory’s Coach-On-Demand
was established purely to make a difference in people’s
lives. ANYONE
who needs a quick, real-time answer to a confidential
work-related, personal or subject-specific question can
contact us at coach@successfactory.co.za.
Elsabé is a member
of CETASA (Coach Educators and Trainers Association of
South Africa) - A Special Interest Group of COMENSA (Coaches
and Mentors of South Africa).
WHAT IS COACHING?
Coaching is a partnership between a coach and an individual
or team that supports the achievement of extraordinary
results, based on goals set by the individual or team.
Through the process of coaching, individuals focus on
the skills and actions needed to successfully produce
their personally relevant results.
The individual or team chooses the focus of conversation,
while the coach listens and contributes observations and
questions as well as concepts and principles which can
assist in generating possibilities and identifying actions.
Through the coaching process the clarity that is needed
to support the most effective actions is achieved. Coaching
accelerates the individual's or team’s progress
by providing greater focus and awareness of possibilities
leading to more effective choices. Coaching concentrates
on where individuals are now and what they are willing
to do to get where they want to be in the future.
Results are a matter of the individual's or team’s
intentions, choices and actions, supported by the coach's
efforts and application of coaching skills, approaches,
methods and tools.
THE ROLE OF THE COACH:
 |
To engage the
coachee in conversation utilising specific communications
skills and questioning techniques to lead the coachee
to answers, new possibilities, resolutions, decisions
and insights; |
|
To provide objective
assessment and observations that foster the individual’s
or team members’ enhanced self-awareness and
awareness of others; practice astute listening in
order to garner a full understanding of the individual’s
or team’s circumstances; |
|
Be a sounding
board in support of possibility thinking and thoughtful
planning and decision making; |
|
Identify and champion
opportunities and potential; |
|
Encourage, stretch,
challenge and commensurate with personal strengths
and aspirations; |
|
Foster the shifts
in thinking that reveal fresh perspectives; |
|
Challenge blind
spots in order to illuminate new possibilities; |
|
Support the creation
of alternative scenarios; |
|
Maintains professional
boundaries in the coaching relationship, including
confidentiality, and adheres to the coaching profession’s
code of ethics. |
THE COACHING PROCESS
THERE ARE FIVE PHASES TO
SUCCESS FACTORY’S COACHING PROGRAMME:
| 1. |
Assessment and
analysis of collected data: A
complete assessment of personal, situational,
and job competencies evaluations through 360-degree
assessment to establish purpose, direction, values,
competencies, ambitions, strengths, weaknesses,
desires and current issues. This inventory phase
is necessary to establish level of self-awareness,
the client’s needs and desires for his/her
life and career and to uncover the obstacles that
are preventing him/her from moving forward.
Organisation’s
needs and expectations
Before the diagnostic session, I meet with the
client’s superior in order to address the
organisation’s needs and to get his/her
views regarding the client. The client’s
skills, knowledge and behaviours are discussed,
such as: unproductive behaviour, stress management,
crisis management abilities, commitment, loyalty,
performance, attitude, relationships and communication
with others, leadership ability and style, strategic
thinking and planning abilities, vision, change
management, adaptability, flexibility, resource
management, diversity management, ability to recognise
strategic advantage, finance, clear objectives,
execution of strategy etc.
|
| 2. |
Analysis
and strategy (development planning):
The coach and client conduct a thorough review of
all collected data; identification and prioritisation
of desired results and objectives. A strategy is
compiled, which may include changing behaviours
and acquiring new skills or knowledge etc. This
strategy is compiled with the client’s input
and buy-in to ensure full co-operation and willingness
to change. |
| 3. |
Contracting
and agreement, between all parties:
A clear understanding of coaching objectives, commitment
by client to achieve goals and meet established
project and coaching milestones. |
| 4. |
Coaching
to the strategy (development plan):
The coach and client get together for regular coaching
sessions to ensure progress for the client. Progress
and performance development is monitored regularly
to establish coaching effectiveness by reviewing
milestones and deliverables during coaching sessions. |
| 5. |
Re-assessment
to determine coaching success. |
Accountability and responsibility starts
here.
COACHING PROCESS
