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SUCCESS FACTORY COACH-ON-DEMAND Assertiveness Training Assertiveness is the extent to which a person is able to express their needs, wants, expectations, feelings, opinions and beliefs in direct, honest and appropriate ways, as well as exercise their legitimate authority in order to get a team, group or individual to accomplish requested tasks or activities. Emotional Intelligence Emotional Intelligence (EQ) refers to our emotional competence. EQ is a behavioural model which is increasingly relevant to organisational development and developing people, because the EQ principles provide a new way to understand and assess people's behaviours, management styles, attitudes, interpersonal skills, and potential. This course is not just an academic exercise - all the principals can immediately be applied to your life. Our EQ course was designed to facilitate introspection and change in behaviour. Relationship management Relationship management is one of the four pillars of EQ (Emotional Intelligence): self-awareness, self-management and social awareness are the other three. Emotional intelligence is the innate potential to feel, use, communicate, recognise, remember, learn from, manage and understand emotions. Sales training Success Factory’s Selling Skills provides an effective and flexible approach to learning, applying, evaluating, and continuously improving the skills that result in strong customer relationships. Our programme will improve sales performance and as a result help your organisation to gain market share. Customer Service Excellence What determines your customer’s views of your organisation? What do you do to earn their loyalty? Did you know that customers’ loyalty is more strongly influenced by their personal experiences with your staff than any other factor? Performance Excellence In order to develop higher productivity and to establish
staff loyalty, personal, team and organisational values,
mission and goals must be aligned. Align individuals and
teams' values, goals and objectives to the organisation's
values, goals and objectives. Professionalism In The Workplace ‘Professionalism’ is the term used to describe the internationally accepted standards or expectations that society has of people’s conduct and levels of competence in the workplace. These standards of conduct are set by society, management,
our peers, our customers, our staff, our families and
of course, us. Team Re-Building Elsabé Manning facilitates
Team Re-Building workshops with great success. Rebuilding
a team entails uncovering and resolving team issues;
overcoming obstacles and healing broken relationships.
This workshop is the beginning of lasting, trusting,
respectful relationships. The entire team commits to
pull together with clearly defined common vision, goals
and objectives. Effective Communication In The Workplace Since each person has different needs and views one can
almost expect conflict when living and working with others.
By understanding more about conversation, we can become
better at solving problems and managing conflict. Coaches Training SUCCESS FACTORY’S Coaching training course is based on the International Coaches Federation (I.C.F’s) unit standards; expected outcomes and competencies assessment for coaches, as outlined in this proposal. COACHES TRAINING FOR ORGANISATIONS COACHES TRAINING FOR INDIVIDUALS Situational Leadership & Management 'Situational leadership’ is a term that can be
applied generically to a style of leadership, but that
also refers to a recognised, and useful, leadership model.
In simple terms, a situational leader is one who can adopt
different leadership styles depending on the situation.
Most of us do this anyway in our dealings with other people:
We try not to get angry with a nervous colleague on their
first day; we chase up tasks with some people more than
others because we know they'll forget otherwise. Persuasion Skills Having influence over people means that you have the
ability to gain support for your opinions, views, ideas,
thoughts, beliefs, goals and objectives by using language
to persuade people to buy into your way of thinking. |
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2006 Elsabe Manning. All Rights Reserved. |
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