What determines your customer’s views of your organisation? What do you do to earn their loyalty? Did you know that customers’ loyalty is more strongly influenced by their personal experiences with your staff than any other factor?

Customer loyalty requires very specific skills, attitudes and behaviours of everyone in your organisation - not only of your frontline staff.

Success Factory’s Customer Service Excellence training will ensure that participants learn essential customer service concepts and skills.

Participants will:

Success Factory’s Customer Service Excellence programme focuses on the ‘human’ aspects of business interactions. We obtain buy-in from participants to deal with customers more compassionately and with greater understanding.

SUCCESS FACTORY’S TRAINING MODEL

Success Factory’s training model is designed to facilitate positive change through meaningful cognitive and emotional paradigm shifts by identifying and changing limiting beliefs.

Beliefs are the rules that govern your behaviour. Your beliefs may empower and allow you to achieve your goals and live your values but limiting beliefs or ignorance will prevent you from reaching your full potential and understanding others. Your beliefs filters what you see and hear, affecting how you behave in your daily life.

We change our behaviour through insight (more information.) When we know better, we do better.

During training Elsabé focuses on creating personal paradigm shifts with participants. This way participants buy into the training fully and willingly change their behaviour. This uplifting, highly motivating experience during training helps participants to turn the tables and to truly understand the shopping experience from the customer’s point of view.

For further information please contact Elsabé Manning at elsabe@successfactory.co.za or 011 648 8969 or 0843719105