IS YOUR COMPANY FACED WITH SOME (OR ALL) OF THE FOLLOWING ISSUES?

	Managers who are feared (and therefore not trusted) by others. This is serious because such managers only get to hear about bad news and serious issues when it’s too late;
	Resistance to: • Change; • Being managed; • Open communication; • High expectations;
	High staff turnover;
	Individuals with insecurities;
	Dysfunctional teams;
	Immaturity;
	Arguments and fighting;
	Gossip and politicking;
	Negativity;
	Fear-based behaviour, such as: • Lack of or refusal to take initiative – in fear of consequences if things go wrong; • A ‘I-don’t-want-to-be-involved’ mindset – fear of consequences; • Denial when things go wrong; • Lack of ownership; • Blaming and shaming; • Lies, etc etc.

Emotional Intelligence (EQ) is the ability to be aware of one’s own emotional state and that of others. People with low EQ often struggle with communication. This becomes more evident in an environment where there is no room for miscommunication. In order for a team to function effectively, the channels of communication must be open and allow individuals to express themselves without fear of retaliation or vengeance. Managing one’s own emotions effectively facilitates harmonious interaction with others. This is often because you are more aware of the impact your words and deeds have on others.

Emotional intelligence can also be defined as non-cognitive skills and competencies needed to successfully communicate and interact with people in our daily lives. Emotional intelligence allows you to manage your own and other’s emotions and to guide thinking and actions.

We used to believe that success depended solely on intelligence (IQ - the measure of an individual’s intellectual, analytical, rational and logical abilities.) If you were intellectually superior, the expectation was that you would succeed. This notion has long since changed since the discovery that one’s emotional intelligence (EQ) often plays a larger role than one’s IQ.

We can become more productive and successful at what we do and also help others to be more productive and successful by developing our Emotional Intelligence in the five EQ domains. Emotional Intelligence also helps to decrease conflict; improve relationships and to increase stability, continuity and harmony.

COURSE OUTLINE

OUTCOMES

Participants will…