Emotional Intelligence (EQ) refers to our emotional competence. EQ is a behavioural model which is increasingly relevant to organisational development and developing people, because the EQ principles provide a new way to understand and assess people's behaviours, management styles, attitudes, interpersonal skills, and potential. Emotional Intelligence is an important consideration in human resources planning; job profiling; recruitment interviewing and selection; management development; customer relations and customer service etc.

Emotional Intelligence links strongly with concepts of love and spirituality, bringing compassion and humanity to work and it also reinforces the fact that everybody has a value.

EQ concepts have proven that IQ (measurement of intelligence: Intelligence Quotient) is too narrow and that there are wider areas of emotional intelligence that dictate and enable how successful we are. Success requires more than IQ which has tended to be the traditional measure of intelligence, ignoring essential behavioural and character elements. We've all met people who are academically brilliant and yet are socially and inter-personally inept and we know that despite possessing a high IQ score, success does not automatically follow.

The essential premise of EQ is that: to be successful requires the effective awareness, control and management of one's own emotions and those of other people.

EQ embraces two aspects of intelligence:

	Knowing your emotions;
	Managing your own emotions;
	Motivating yourself;
	Recognising and understanding other people's emotions;
	Managing relationships i.e. managing the emotions of others.

By developing our Emotional Intelligence in the five EQ domains we can become more productive and successful at what we do and help others to be more productive and successful too. The process and outcomes of Emotional Intelligence development also contain many elements known to reduce stress for individuals and organisations by decreasing conflict, improving relationships and understanding and increasing stability, continuity and harmony.

EQ refers to insight, wisdom and emotional development that is more advanced than your chronological age. Someone may be chronologically mature, but may be emotionally immature or intellectually mature, but emotionally immature. Your actual (chronological) age does not determine your emotional maturity. The good news is that social and emotional maturity can be developed by choice.

The quality of your relationships depends on your emotional growth and development. If you understand yourself, you will be able to understand and develop your relationships with others.

IMPORTANT! SUCCESS FACTORY’S TRAINING MODEL

Success Factory’s training model is designed to facilitate positive change through meaningful cognitive and emotional paradigm shifts by identifying and changing limiting beliefs.

Beliefs are the rules that govern your behaviour. Your beliefs may empower and allow you to be the best version of your self and live your values but they may also prevent you from becoming the best version of your self. Your beliefs filters what you see and hear, affecting how you behave in your daily life.

We change our behaviour through insight (buy-in to new information.) When we know better, we do better.

During training I focus on creating personal paradigm shifts with participants. This way participants buy into the training fully and change their behaviour.

For further information or a quotation please contact Elsabé Manning at elsabe@successfactory.co.za or 011 648 8969 or 084 371 9105