Relationship management
is one of the four pillars of EQ (Emotional Intelligence):
self-awareness, self-management and social awareness are
the other three. Emotional intelligence is the innate
potential to feel, use, communicate, recognise, remember,
learn from, manage and understand emotions.
Display the behaviour you
expect from others. In other words, if
you want respect from someone, then show them respect.
If you want others to have compassion for you, then show
compassion to them. Intimate relationships work on the
same principal. If you want trust, love and respect from
your spouse or partner, then you must display those behaviours
to them. It works like a boomerang - it comes back! Once
you 'get' that, you will understand the basics of building
relationships with anyone. Your interaction with people
will improve dramatically.
COURSE OUTLINE
|
1. What is Relationship Management? |
| 2.
Emotional Intelligence |
|
3. All Business Is Built On
Relationships |
| 4.
Managing Expectations |
|
5. Understanding Behaviour |
|
6. Building Rapport and Trust
With Others |
|
7. Emotions |
|
8. Communication |
| |
8.1 Feedback |
| |
8.2 How To Ask For What You Want |
| |
8.3 Conflict |
| |
8.4 Non-Verbal Communication –
Body Language |
| |
8.5 Styles Of Communication |
| 9.
Personal Needs Of Role-players |
| 10.
Boundaries |
| 11.
Manage Upwards |
Building relationships takes time and effort but it is
extremely rewarding. You have to be prepared to commit
yourself and expect not to always get what you want.
Building bridges is one of the most fundamental and
crucial of all strategies when climbing the corporate
ladder. Successful people make it their business to
build relationships and to heal broken ones.
