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SUCCESS FACTORY COACH-ON-DEMAND Relationship management Relationship management is one of the four pillars of EQ (Emotional Intelligence): self-awareness, self-management and social awareness are the other three. Emotional intelligence is the innate potential to feel, use, communicate, recognise, remember, learn from, manage and understand emotions. Sales training Success Factory’s Selling Skills provides an effective and flexible approach to learning, applying, evaluating, and continuously improving the skills that result in strong customer relationships. Our programme will improve sales performance and as a result help your organisation to gain market share. Customer Service Excellence What determines your customer’s views of your organisation? What do you do to earn their loyalty? Did you know that customers’ loyalty is more strongly influenced by their personal experiences with your staff than any other factor? Performance Excellence In order to develop higher productivity and to establish
staff loyalty, personal, team and organisational values,
mission and goals must be aligned. Align individuals and
teams' values, goals and objectives to the organisation's
values, goals and objectives. Professionalism In The Workplace ‘Professionalism’ is the term used to describe the internationally accepted standards or expectations that society has of people’s conduct and levels of competence in the workplace. These standards of conduct are set by society, management,
our peers, our customers, our staff, our families and
of course, us. Team Re-Building Elsabé Manning facilitates
Team Re-Building workshops with great success. Rebuilding
a team entails uncovering and resolving team issues;
overcoming obstacles and healing broken relationships.
This workshop is the beginning of lasting, trusting,
respectful relationships. The entire team commits to
pull together with clearly defined common vision, goals
and objectives. Effective Communication In The Workplace Since each person has different needs and views one can
almost expect conflict when living and working with others.
By understanding more about conversation, we can become
better at solving problems and managing conflict. Coaches Training SUCCESS FACTORY’S Coaching training course is based on the International Coaches Federation (I.C.F’s) unit standards; expected outcomes and competencies assessment for coaches, as outlined in this proposal. COACHES TRAINING FOR ORGANISATIONS COACHES TRAINING FOR INDIVIDUALS Leadership Management Collaborative leadership is the strategic management
of relationships in which all parties choose to cooperate
to achieve a shared vision. Relationships define the context
in which we can influence and align the behaviours of
others. |
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2006 Elsabe Manning. All Rights Reserved. |
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