Success Factory’s training courses are designed to improve your team’s communication, collaboration, productivity and customer service.


Coaching accelerates the individual’s or team’s progress by providing greater focus and awareness of possibilities leading to more effective choices.


Success Factory also consults on key business areas such as the business strategy and plan, operational processes and people management practices.


AUTHENTICITY The dictionary defines authentic as: ‘genuine,’ ‘real,’ ‘trustworthy’ and ‘undisputedly credible.’ Wouldn’t it be wonderful to be viewed as genuine and real and therefore trustworthy and undisputedly credible? Being your authentic self means that you are...


PROFESSIONALISM WHEN INTERVIEWING FOR JOBS   I would like to discuss your behaviour when interviewed, today - not your CV or your qualifications and experience. Your behaviour (everything you say and do, including your body language) will be scrutinised from the...


ASKING FOR WHAT YOU WANT People frequently don’t ask for what they want. Fear of rejection is often the reason for this. Believing that it is wrong to ask for anything or that we’re asking for too much can also prevent us from obtaining what we really need or want. A...


HOW TO MANAGE UP   Do you know how to ‘manage’ your boss? It is so important to know how and when to discuss important issues that affect you, your career, your glide-path, or anything else that requires your manager’s input, consideration or permission. There are two...


TOXIC RELATIONSHIPS The ‘toxicity’ referred to in the term ‘toxic relationship’ refers to, not only the behaviours such as name-calling, physical, emotional, sexual and mental abuse, lies, stealing, etc., but it also refers to the consequences of these behaviours –...


FEEDBACK   Feedback is reporting on the development or progress of work flow, decisions, requests, problems, deliveries, meetings, answers, queries, outstanding work, movements of people or products, and so on. There is, in general, a serious lack of communication...


YOUR IMAGE When we first meet people we judge them within seconds of meeting them - from how successful, capable, creative and intelligent they are to how much money they earn and what car they must be driving.   Your mind is practically made up - and those favourable...


DECISION-MAKING   “You can assess the quality of your decision by the quality of life resulting from the decision” (Anon)   No one makes the right decision every time, but by developing your decision-making skills, you can increase your success rate.  We use our...


HOW TO DEAL WITH A TOXIC PERSON What Is Toxic Behaviour? A toxic person is an angry, hurt (and often bitter) individual who has low emotional intelligence and doesn’t know how to, or doesn’t want to, take responsibility for their pain, feelings, needs, expectations,...


ACTIVE LISTENING Before expressing your feelings or point of view, be willing to listen—actively—to what another person is saying. Active listening means focusing on what your conversation partner is saying before stating your own position, opinion or needs. It...


  • Elsabé Manning was selected as one of The Most Inspirational Women of South Africa 2012.
  • Success Factory won The 2006 Mijima Award.
  • Success Factory received the 2004 Greenpepper Enterprise Award which is awarded to South African companies that excelled in their industries, created economic growth or new job opportunities.


Professionalism In The Workplace

by Elsabe Manning

A practical guide to what true professionalism and competence entails, this book guides one through all manner of business interactions, from how to conduct oneself professionally while meeting with people from other cultures to the often overlooked rules of e-etiquette. Topics include: time management, networking, self-sabotage, travel etiquette and dressing for success.


The course presented by Elsabe to our front-line staff who deal with customer relations issues on a daily basis was filled with insight and assisted greatly in enhancing staff attitudes and behaviour, to be more professional in the workplace. Special mention has to be made of the personal and interactive style in which the course is done, which staff not only enjoyed, but also related to very well. Standard Bank would recommend the course to any Business who wished to achieve a higher understanding of what professionalism is about, and what it is not. Perfect grounding material for an improved image for staff who deal with customers every day. Barbara Cleary – Standard Bank

I am an executive of a listed company in Johannesburg and must admit that I was nervous and felt very vulnerable at the prospect of running a workshop like this. I knew that there were a number of issues to resolve around my leadership and that there were team members who simply tolerated me and barely spoke to each other. We needed someone we could trust to help us rebuild the strong relationships we once had so that we could start trusting each other and move forward as a team again. Elsabé is amazing. She created a safe environment for everyone to speak without fear of consequences. She helped us to rebuild the team through open communication and real collaboration so that we are once again totally commitment to each other and the organisation. We left the workshop having set team goals and objectives which are aligned to the organisation’s goals and objectives. Thank you Elsabé. We couldn’t have done it without you. Phillipa Carr