Training

Training

Success Factory’s training courses are designed to improve your team’s communication, collaboration, productivity and customer service.

Coaching

Coaching accelerates the individual’s or team’s progress by providing greater focus and awareness of possibilities leading to more effective choices.

Consulting

Success Factory also consults on key business areas such as the business strategy and plan, operational processes and people management practices.

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ACTIVE LISTENING

ACTIVE LISTENING Before expressing your feelings or point of view, be willing to listen—actively—to what another person is saying. Active listening means focusing on what your conversation partner is saying before stating your own position, opinion or needs. It...

AFFIRMATIONS

AFFIRMATIONS Affirmations were used successfully by Dr Emil Coué around the 1880’s to help alcoholics and drug abusers to overcome their destructive habits. Affirmations are widely used to help people to form new positive beliefs about themselves and to achieve...

COMMUNICATE WITH INTEGRITY

COMMUNICATE WITH INTEGRITY How do you respond when there is conflict or a stressful situation? Do you avoid the subject or person?  Do you get angry?  Do you go into denial? Communicating with integrity means to show more compassion and respect toward our conversation...

ASKING FOR WHAT YOU WANT

ASKING FOR WHAT YOU WANT People frequently don’t ask for what they want. Fear of rejection is often the reason for this. Believing that it is wrong to ask for anything or that we’re asking for too much can also prevent us from obtaining what we really need or want. A...

PROFESSIONALISM IN THE WORKPLACE

PROFESSIONALISM IN THE WORKPLACE ‘PROFESSIONALISM’ is the term used to describe the internationally accepted standards or expectations that society has of people’s conduct and levels of competence in the workplace. These standards of conduct are set by society,...

HOW TO MANAGE UP

HOW TO MANAGE UP   Do you know how to ‘manage’ your boss? It is so important to know how and when to discuss important issues that affect you, your career, your glide-path, or anything else that requires your manager’s input, consideration or permission. There are two...

GOOD MANNERS

GOOD MANNERS Having good manners is a prerequisite of professionalism. Your conduct is a reflection of your upbringing, education, values and principles, the organisation you work for and the company you keep. Always be true to yourself—if you can’t be true to...

A NEW YOU

A NEW YOU It is that time of year again… We start thinking about New Year’s resolutions but we don’t really believe that we can achieve them because good things happen to other people… Take Deliberate Action The fact is that you can make your dreams come true. You...

HOW TO BUILD SELF-CONFIDENCE AND SELF-ESTEEM

HOW TO BUILD SELF-CONFIDENCE AND SELF-ESTEEM Some common problems people face regarding self-esteem and confidence It is an unfortunate fact that people suffering from low self-esteem and/or low self-confidence may display some or all of the following behaviours:...

LISTENING

LISTENING Most people spend about 70% of their waking hours in some form of verbal communication. Yet, how many of us have ever had any formal training in the art of listening? Real listening is an active process that has three basic steps. Hearing Hearing just means...

AWARDS

  • Elsabé Manning was selected as one of The Most Inspirational Women of South Africa 2012.
  • Success Factory won The 2006 Mijima Award.
  • Success Factory received the 2004 Greenpepper Enterprise Award which is awarded to South African companies that excelled in their industries, created economic growth or new job opportunities.

UP THE CORPORATE LADDER:

Professionalism In The Workplace

by Elsabe Manning

A practical guide to what true professionalism and competence entails, this book guides one through all manner of business interactions, from how to conduct oneself professionally while meeting with people from other cultures to the often overlooked rules of e-etiquette. Topics include: time management, networking, self-sabotage, travel etiquette and dressing for success.

TESTIMONIALS

The course presented by Elsabe to our front-line staff who deal with customer relations issues on a daily basis was filled with insight and assisted greatly in enhancing staff attitudes and behaviour, to be more professional in the workplace. Special mention has to be made of the personal and interactive style in which the course is done, which staff not only enjoyed, but also related to very well. Standard Bank would recommend the course to any Business who wished to achieve a higher understanding of what professionalism is about, and what it is not. Perfect grounding material for an improved image for staff who deal with customers every day.

Barbara Cleary – Standard Bank

I am an executive of a listed company in Johannesburg and must admit that I was nervous and felt very vulnerable at the prospect of running a workshop like this. I knew that there were a number of issues to resolve around my leadership and that there were team members who simply tolerated me and barely spoke to each other. We needed someone we could trust to help us rebuild the strong relationships we once had so that we could start trusting each other and move forward as a team again. Elsabé is amazing. She created a safe environment for everyone to speak without fear of consequences. She helped us to rebuild the team through open communication and real collaboration so that we are once again totally commitment to each other and the organisation. We left the workshop having set team goals and objectives which are aligned to the organisation’s goals and objectives. Thank you Elsabé. We couldn’t have done it without you.

Phillipa Carr