Training

Training

Success Factory’s training courses are designed to improve your team’s communication, collaboration, productivity and customer service.

Coaching

Coaching accelerates the individual’s or team’s progress by providing greater focus and awareness of possibilities leading to more effective choices.

Consulting

Success Factory also consults on key business areas such as the business strategy and plan, operational processes and people management practices.

COMMUNICATE WITH INTEGRITY

COMMUNICATE WITH INTEGRITY How do you respond when there is conflict or a stressful situation? Do you avoid the subject or person?  Do you get angry?  Do you go into denial? Communicating with integrity means to show more compassion and respect toward our conversation...

LISTENING

LISTENING Most people spend about 70% of their waking hours in some form of verbal communication. Yet, how many of us have ever had any formal training in the art of listening? Real listening is an active process that has three basic steps. Hearing Hearing just means...

A NEW YOU

A NEW YOU It is that time of year again… We start thinking about New Year’s resolutions but we don’t really believe that we can achieve them because good things happen to other people… Take Deliberate Action The fact is that you can make your dreams come true. You...

TOXIC RELATIONSHIPS

TOXIC RELATIONSHIPS The ‘toxicity’ referred to in the term ‘toxic relationship’ refers to, not only the behaviours such as name-calling, physical, emotional, sexual and mental abuse, lies, stealing, etc., but it also refers to the consequences of these behaviours –...

PROFESSIONALISM IN THE WORKPLACE

PROFESSIONALISM IN THE WORKPLACE ‘PROFESSIONALISM’ is the term used to describe the internationally accepted standards or expectations that society has of people’s conduct and levels of competence in the workplace. These standards of conduct are set by society,...

BODY LANGUAGE

BODY LANGUAGE We constantly communicate with each other—even non-verbally (without talking). In fact 60 to 80 per cent of our communication is non-verbal; only seven to ten per cent is attributable to the actual words of a conversation. Your mood, emotion, energy...

CARING AND COMPASSION

CARING AND COMPASSION People who are placed in positions of authority—especially people in management positions in organisations—may sometimes show a lack of compassion toward other people, because they may be experiencing a subconscious feeling of superiority and...

SELF-SABOTAGE

SELF-SABOTAGE ‘Before you can empower the reality of being fulfilled and complete, you have to stop empowering the reality that you are not …’ (Anonymous) If you have the desire, skill and knowledge to achieve something but you are not achieving it, you are probably...

RESOLVING CONFLICT

RESOLVING CONFLICT Resolving conflict depends, more than anything, on communication. We want to be heard by someone else firstly because we believe that we can make that person understand and accept our point of view, and we believe that they will come to the same...

DECISION MAKING

DECISION-MAKING   “You can assess the quality of your decision by the quality of life resulting from the decision” (Anon)   No one makes the right decision every time, but by developing your decision-making skills, you can increase your success rate.  We use our...

AWARDS

  • Elsabé Manning was selected as one of The Most Inspirational Women of South Africa 2012.
  • Success Factory won The 2006 Mijima Award.
  • Success Factory received the 2004 Greenpepper Enterprise Award which is awarded to South African companies that excelled in their industries, created economic growth or new job opportunities.

UP THE CORPORATE LADDER:

Professionalism In The Workplace

by Elsabe Manning

A practical guide to what true professionalism and competence entails, this book guides one through all manner of business interactions, from how to conduct oneself professionally while meeting with people from other cultures to the often overlooked rules of e-etiquette. Topics include: time management, networking, self-sabotage, travel etiquette and dressing for success.

TESTIMONIALS

The course presented by Elsabe to our front-line staff who deal with customer relations issues on a daily basis was filled with insight and assisted greatly in enhancing staff attitudes and behaviour, to be more professional in the workplace. Special mention has to be made of the personal and interactive style in which the course is done, which staff not only enjoyed, but also related to very well. Standard Bank would recommend the course to any Business who wished to achieve a higher understanding of what professionalism is about, and what it is not. Perfect grounding material for an improved image for staff who deal with customers every day. Barbara Cleary – Standard Bank

I am an executive of a listed company in Johannesburg and must admit that I was nervous and felt very vulnerable at the prospect of running a workshop like this. I knew that there were a number of issues to resolve around my leadership and that there were team members who simply tolerated me and barely spoke to each other. We needed someone we could trust to help us rebuild the strong relationships we once had so that we could start trusting each other and move forward as a team again. Elsabé is amazing. She created a safe environment for everyone to speak without fear of consequences. She helped us to rebuild the team through open communication and real collaboration so that we are once again totally commitment to each other and the organisation. We left the workshop having set team goals and objectives which are aligned to the organisation’s goals and objectives. Thank you Elsabé. We couldn’t have done it without you. Phillipa Carr