Training

Training

Success Factory’s training courses are designed to improve your team’s communication, collaboration, productivity and customer service.

Coaching

Coaching accelerates the individual’s or team’s progress by providing greater focus and awareness of possibilities leading to more effective choices.

Consulting

Success Factory also consults on key business areas such as the business strategy and plan, operational processes and people management practices.

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DECISION MAKING

DECISION-MAKING   “You can assess the quality of your decision by the quality of life resulting from the decision” (Anon)   No one makes the right decision every time, but by developing your decision-making skills, you can increase your success rate.  We use our...

BUILDING LASTING RELATIONSHIPS

BUILDING LASTING RELATIONSHIPS Building lasting, successful relationships is one of the most important roles of anyone’s life. Every organisation and all business depends on relationships—internal (with the people you work with) and external (with customers, service...

ASKING FOR WHAT YOU WANT

ASKING FOR WHAT YOU WANT People frequently don’t ask for what they want. Fear of rejection is often the reason for this. Believing that it is wrong to ask for anything or that we’re asking for too much can also prevent us from obtaining what we really need or want. A...

TOXIC RELATIONSHIPS

TOXIC RELATIONSHIPS The ‘toxicity’ referred to in the term ‘toxic relationship’ refers to, not only the behaviours such as name-calling, physical, emotional, sexual and mental abuse, lies, stealing, etc., but it also refers to the consequences of these behaviours –...

UNEXPRESSED EXPECTATIONS

UNEXPRESSED EXPECTATIONS We often don’t express our expectations to others and yet we expect them to deliver on our unexpressed expectations. These unexpressed expectations cause unnecessary resentment, anger, outbursts and unhappiness – even job losses! Make a list...

HOW TO DEAL WITH A TOXIC PERSON

HOW TO DEAL WITH A TOXIC PERSON What Is Toxic Behaviour? A toxic person is an angry, hurt (and often bitter) individual who has low emotional intelligence and doesn’t know how to, or doesn’t want to, take responsibility for their pain, feelings, needs, expectations,...

SEVEN HABITS OF BORN ENTREPRENEURS

SEVEN HABITS OF BORN ENTREPRENEURS   Some people are natural-born entrepreneurs. Find out if you are one of them. Some people are born to be entrepreneurs. There are many people who start their own businesses young and become successful early in life. Such people are...

RESOLVING CONFLICT

RESOLVING CONFLICT Resolving conflict depends, more than anything, on communication. We want to be heard by someone else firstly because we believe that we can make that person understand and accept our point of view, and we believe that they will come to the same...

PROFESSIONALISM IN THE WORKPLACE

PROFESSIONALISM IN THE WORKPLACE ‘PROFESSIONALISM’ is the term used to describe the internationally accepted standards or expectations that society has of people’s conduct and levels of competence in the workplace. These standards of conduct are set by society,...

CONFLICT SEEKERS

CONFLICT SEEKERS Do you work, live, or interact with someone who seems determined to engage you in some kind of conflict? Do you find yourself getting hooked into their drama and before you know it you are in a no-win situation? How does this happen and why? The...

AWARDS

  • Elsabé Manning was selected as one of The Most Inspirational Women of South Africa 2012.
  • Success Factory won The 2006 Mijima Award.
  • Success Factory received the 2004 Greenpepper Enterprise Award which is awarded to South African companies that excelled in their industries, created economic growth or new job opportunities.

UP THE CORPORATE LADDER:

Professionalism In The Workplace

by Elsabe Manning

A practical guide to what true professionalism and competence entails, this book guides one through all manner of business interactions, from how to conduct oneself professionally while meeting with people from other cultures to the often overlooked rules of e-etiquette. Topics include: time management, networking, self-sabotage, travel etiquette and dressing for success.

TESTIMONIALS

The course presented by Elsabe to our front-line staff who deal with customer relations issues on a daily basis was filled with insight and assisted greatly in enhancing staff attitudes and behaviour, to be more professional in the workplace. Special mention has to be made of the personal and interactive style in which the course is done, which staff not only enjoyed, but also related to very well. Standard Bank would recommend the course to any Business who wished to achieve a higher understanding of what professionalism is about, and what it is not. Perfect grounding material for an improved image for staff who deal with customers every day.

Barbara Cleary – Standard Bank

I am an executive of a listed company in Johannesburg and must admit that I was nervous and felt very vulnerable at the prospect of running a workshop like this. I knew that there were a number of issues to resolve around my leadership and that there were team members who simply tolerated me and barely spoke to each other. We needed someone we could trust to help us rebuild the strong relationships we once had so that we could start trusting each other and move forward as a team again. Elsabé is amazing. She created a safe environment for everyone to speak without fear of consequences. She helped us to rebuild the team through open communication and real collaboration so that we are once again totally commitment to each other and the organisation. We left the workshop having set team goals and objectives which are aligned to the organisation’s goals and objectives. Thank you Elsabé. We couldn’t have done it without you.

Phillipa Carr