Training

Elsabe Manning’s training courses are designed to improve your team’s communication, collaboration, productivity and customer service.

Disciplinary Hearings

We chair disciplinary hearings at very reasonable rates, and we provide our findings, in writing, within 24 hours.

Labour Consulting

We consult for companies and domestic employers alike. The Basic Conditions Of Employment Act and Labour Relations Act is applicable to all employers and employees in South Africa.

NETWORKING

NETWORKING Networking is an important way of marketing yourself, or your organisation and its products or services. Getting to know the right people and having the right contacts is essential for doing good business. There seems to be truth in the old saying: ‘it’s...

HOW TO DEAL WITH A TOXIC PERSON

HOW TO DEAL WITH A TOXIC PERSON What Is Toxic Behaviour? A toxic person is an angry, hurt (and often bitter) individual who has low emotional intelligence and doesn’t know how to, or doesn’t want to, take responsibility for their pain, feelings, needs, expectations,...

CONFLICT SEEKERS

CONFLICT SEEKERS Do you work, live, or interact with someone who seems determined to engage you in some kind of conflict? Do you find yourself getting hooked into their drama and before you know it you are in a no-win situation? How does this happen and why? The...

LISTENING

LISTENING Most people spend about 70% of their waking hours in some form of verbal communication. Yet, how many of us have ever had any formal training in the art of listening? Real listening is an active process that has three basic steps. Hearing Hearing just means...

GOOD NEWS FOR EMPLOYEES WHO EARN LESS THAN R18 673 PM!

The new annual earnings threshold under the Basic Conditions of Employment Act (BCEA), and the Employment Equity ACT (EEA) will be R224,080.48 per year (R18,673 per month) from 1 March 2022. It was R211,596.30 per year (approximately R17,633 per month). The BCEA and...

HOW TO DEAL WITH IMPOSSIBLE PEOPLE

HOW TO DEAL WITH IMPOSSIBLE PEOPLE I was emotionally affected by an impossible person this morning so I decided to write the following tips in how to deal with impossible people. RESIST THE URGE TO BE DEFENSIVE. You cannot win an argument with an aggressive or...

FORGIVENESS

FORGIVENESS Take your power back from those who have hurt you. It is your birthright to be happy and to have inner peace. You may think that you want and are justified to hate or feel intense anger toward someone who has hurt you deeply enough to create these...

GOOD MANNERS

GOOD MANNERS Having good manners is a prerequisite of professionalism. Your conduct is a reflection of your upbringing, education, values and principles, the organisation you work for and the company you keep. Always be true to yourself—if you can’t be true to...

GOSSIP

GOSSIP Gossip can be defined as idle, malicious, slanderous or destructive talking or writing about another person or situation with the intention to hurt them, regardless of fact. Gossip can be true or false, but it is still gossip. It is by far the most common...

EMPATHY

EMPATHY Empathy is the ability to be aware of, understand and to appreciate the feelings and thoughts of others. Empathy is the ability to be sensitive to what, how and why people feel and think the way they do. Being ‘empathic’ is the ability to ‘read’ other...

Success Factory won Business Acquisition’s Business Excellence Award 2020 as the ‘Best Business Coaching Consultancy in South Africa.’
Success Factory won Excellence Business Acquisition’s Business Award 2019 as the ‘Best Business Coaching Consultancy – Gauteng’
Elsabé was selected as one of The Most Inspirational Women of South Africa of 2012 as featured in Volume 2.
Success Factory won The 2006 Mijima Award!
Winner of the 2004 GreenPepper Enterprise Award which is awarded to South African companies that excelled in their industries, created economic growth or new job opportunities for the people of South Africa

UP THE CORPORATE LADDER:

Professionalism In The Workplace

by Elsabe Manning

A practical guide to what true professionalism and competence entails, this book guides one through all manner of business interactions, from how to conduct oneself professionally while meeting with people from other cultures to the often overlooked rules of e-etiquette. Topics include: time management, networking, self-sabotage, travel etiquette and dressing for success.

TESTIMONIALS

The course presented by Elsabe to our front-line staff who deal with customer relations issues on a daily basis was filled with insight and assisted greatly in enhancing staff attitudes and behaviour, to be more professional in the workplace. Special mention has to be made of the personal and interactive style in which the course is done, which staff not only enjoyed, but also related to very well. Standard Bank would recommend the course to any Business who wished to achieve a higher understanding of what professionalism is about, and what it is not. Perfect grounding material for an improved image for staff who deal with customers every day.

Barbara Cleary – Standard Bank

I am an executive of a listed company in Johannesburg and must admit that I was nervous and felt very vulnerable at the prospect of running a workshop like this. I knew that there were a number of issues to resolve around my leadership and that there were team members who simply tolerated me and barely spoke to each other. We needed someone we could trust to help us rebuild the strong relationships we once had so that we could start trusting each other and move forward as a team again. Elsabé is amazing. She created a safe environment for everyone to speak without fear of consequences. She helped us to rebuild the team through open communication and real collaboration so that we are once again totally commitment to each other and the organisation. We left the workshop having set team goals and objectives which are aligned to the organisation’s goals and objectives. Thank you Elsabé. We couldn’t have done it without you.

Phillipa Carr