Since each person has different needs and views there will always be some conflict in living and working with others. By understanding more of what goes on in conversation, we can become better team problem solvers and conflict navigators.

Dennis Rivers wrote in his book, Seven Challenges, that better communication skills mean that we can resolve problems and conflict by learning to listen to others more deeply, and by engaging in a dialogue of genuine give and take to generate solutions.

When you communicate with integrity, a number of advantages will follow. Firstly you will gain respect. If you show compassion and respect towards others, you will influence them to show compassion and respect towards you.

By communicating with integrity you will have more influence over others. Your being responsibly honest and more attentive will make people want to reach mutually beneficial agreements with you. It also means that you are more likely to get what you want, and for reasons you won’t regret later. Rivers explains that communicating with integrity means showing proper compassion and respect toward our conversation partners. This invites and influences them to do the same toward us.

Good communication skills will ensure respectful and well-ordered discussions, which can be of great help in conflict resolution. This will in turn allow you to build sincere and trusting long-term relationships.

You will also gain better health. Anger and resentment change the body on a cellular level; life-threatening illnesses can develop in your body through a defiant attitude and refusal to let go of issues or to forgive others. A peaceful attitude will make you feel good about yourself as well as helping you to resolve issues amicably.

Learning better communication skills requires effort because cooperation between people is a much more complex and mentally demanding process than coercing, threatening or just grabbing what you want.


Participants will:

Learn how to communicate with more integrity;
Learn how to translate complaints and criticisms into requests;
Be better equipped to be good listeners;
Learn how to resolve conflict in an appropriate manner;
Reconsider gossiping and office politics;
Learn how to show more appreciation;
Learn how to ask for what they want;
Learn how to express themselves more clearly and completely;
Have a better understanding of their own lack of communication;
Build relationships instead of breaking them down;
Learn to manage diversity better.


This is a one-day workshop.

Contactable references regarding the effectiveness of this workshop available on request.


Elsabe Manning

Cell: 084 371 9105


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