Assertiveness is the extent to which a person is able to express their needs, wants, expectations, feelings, opinions and beliefs in direct, honest and appropriate ways, as well as exercise their legitimate authority in order to get a team, group or individual to accomplish requested tasks or activities.
Change management is a vital component for any organisational performance improvement process such as restructuring; quality management; process improvement etc., to succeed. Change management ensures the realisation of business potential and results.
Companies now realise that equipping management with coaching and mentoring skills uplifts not only individuals but entire teams, and as a result the entire company – and it has a major effect on the bottom line of the company. Having a coaching culture in any company or organisation has become a crucial component to its success.
Coaches Training for Individuals
Would you like to acquire coaching skills? You will be able to open your own coaching practice and start coaching immediately – or you can use your coaching skills in the workplace and uplift your team. Your skills will allow you to do life coaching; executive coaching; performance coaching – and if you have a business degree you can do business coaching.
Communicate With Emotional Intelligence
Low emotional intelligence is one of the biggest causes of conflict in the workplace and in people’s personal lives. Organisations that employ staff that can communicate with emotional intelligence have a distinct advantage because there is less conflict and more cooperation among them.
What determines your customer’s views of your organisation? What do you do to earn their loyalty? Did you know that customers’ loyalty is more strongly influenced by their personal experiences with your staff than any other factor?
Well trained debt collection staff can easily deal with their jobs because they are trained to make use of professional customer service techniques that will not only help them to enjoy their jobs and boost their morale but will also assist them in relating to – and keeping – their customers.
It is essential for the managers and staff in the organisation to be equipped to effectively understand and manage these change processes, whilst also being aware of and sensitive towards issues of diversity.
Since each person has different needs and views one can almost expect conflict when living and working with others. By understanding more about conversation, we can become better at solving problems and managing conflict.
Emotional intelligence (EQ) is the non-cognitive skills and competencies we need to successfully communicate and interact with people in our daily lives. Such insight allows us to manage our own and other’s emotions and to read, understand and manage our own and others’ emotional states and to guide thinking and actions.
Success is largely determined by one’s ability to establish good relationships with a wide variety of people. People who are proficient at building good, strong relationships, instinctively know that such relationships are based on being mutually beneficial …
‘Situational leadership’ is a term that can be applied generically to a style of leadership, but that also refers to a recognised, and useful, leadership model. In simple terms, a situational leader is one who can adopt different leadership styles depending on the situation. Most of us do this anyway in our dealings with other people: We try not to get angry with a nervous colleague on their first day; we chase up tasks with some people more than others because we know they’ll forget otherwise.
Negotiation, in a business context can be used for selling, purchasing, staff (e.g. contracts), borrowing (e.g. loans) and transactions, along with anything else that you feel are applicable for your business. We negotiate every day! We should all learn how to do it well!
In order to develop higher productivity and to establish staff loyalty, personal, team and organisational values, mission and goals must be aligned. Align individuals and teams’ values, goals and objectives to the organisation’s values, goals and objectives.
Having influence over people means that you have the ability to gain support for your opinions, views, ideas, thoughts, beliefs, goals and objectives by using language to persuade people to buy into your way of thinking.
‘Professionalism’ is the term used to describe the internationally accepted standards or expectations that society has of people’s conduct and levels of competence in the workplace.
These standards of conduct are set by society, management, our peers, our customers, our staff, our families and of course, us.
Professional Salesmanship is not something one is born with. Who ever heard of a born brain surgeon? Whilst some people thrive at sales, many others fail. Nowadays the common denominators can be quickly identified and an ideal personality type selected.
In order to influence, inform or win support, you need to have good presentation and speaking skills. A good speaker is inspiring, clear, concise and persuasive. Some people struggle all their lives to learn to be good speakers.
Relationship management is one of the four pillars of EQ (Emotional Intelligence): self-awareness, self-management and social awareness are the other three. Emotional intelligence is the innate potential to feel, use, communicate, recognise, remember, learn from, manage and understand emotions.
Successful organisations agree upon and articulate their vision, mission or purpose, values and strategies so that all members of the organisation can ‘own’ the achievements of the organisation. Staff loyalty and ‘ownership’ is created by building a strategic framework which they understand and fully buy into.
Elsabé Manning facilitates Team Re-Building workshops with great success. Rebuilding a team entails uncovering and resolving team issues; overcoming obstacles and healing broken relationships. This workshop is the beginning of lasting, trusting, respectful relationships. The entire team commits to pull together with clearly defined common vision, goals and objectives.